Amazon Web Services edition
Support
How to reach us and what to include so a request can be routed.
Getting help
Product, technical, account and billing questions go to contact@gridheap.com. Include your handle, what you expected, what happened, and the approximate time. Never send passwords, API keys, session cookies or payment-card details.
Specialist routes
Legal, privacy and data-subject requests go to legal@gridheap.com. Security reports go to security@gridheap.com. Handle disputes follow the handle and dispute policy. A speaker who believes a voice was listed or used without their authority should write to legal@gridheap.com with the handle or listing concerned and whatever shows the voice is theirs.
Scope
We support the registry, the resolution API, the voice library, the Studio and plan entitlement questions. We cannot advise on whether a particular use of a voice is lawful in your jurisdiction, and we do not adjudicate ownership of a voice.